Frequently Asked Questions - About Our Products

  • What makes Amayah incense different?

Amayah incense is charcoal-free, bambooless, and handcrafted using natural ingredients. We use no synthetic chemicals, making our products a cleaner, more authentic aromatic experience rooted in traditional Indian craftsmanship.

  • How long does incense burn?

Our 100 gm (Pack of 2) incense sticks burn for approximately 40–45 minutes each, giving you a long-lasting, consistent fragrance experience. Burn times may vary slightly depending on airflow and environment.

  • Are your products safe for children and pets?

Yes! Our incense is made without synthetic chemicals, making it safer for use around children and pets compared to conventional incense. As with any burning product, we recommend using it in a well-ventilated area and keeping it out of direct reach of children and animals.

  • How should I store my incense and essential oils?

Store incense sticks, cones, and dhoop sticks in a cool, dry place away from direct sunlight and moisture to preserve their fragrance. Essential oils should be kept in a dark, cool location with the cap tightly sealed to prevent oxidation.

  • What is the difference between incense sticks, dhoop sticks, and incense cones?

Incense sticks are slender and typically held in a holder, releasing fragrance as they burn. Dhoop sticks are thicker, bambooless sticks that burn more slowly and produce a richer, more concentrated aroma. Incense cones are compact and cone-shaped, burning from the tip downward and releasing a strong, focused fragrance — ideal for smaller spaces.

  • Do your products contain animal-derived ingredients?

Our incense contains cow ghee. Check the individual product ingredients before choosing.

Shipping & Delivery

  • Do you offer free shipping?

Yes! We offer free shipping on orders ABOVE ₹499 delivered within India. Please see our Shipping Policy for details.

  • How long does delivery take?

Orders are processed and dispatched within 24–48 hours, excluding Sundays and public holidays. This is the dispatch timeframe, not the arrival timeframe. Deliveries are made between 10 AM and 7 PM. Exact delivery timelines depend on your location within India.

  • Can I track my order?

Yes! Once your order is dispatched, you will receive a tracking ID so you can monitor your shipment in real time. Please check your email or SMS for tracking details after dispatch.

Returns & Refunds

  • What is your return and refund policy?

We want you to be completely satisfied with your purchase. For full details on returns, exchanges, and refunds, please visit our Return and Refund Policy page.