Amayah Shipping & Delivery Policy

1. Shipping Policy

At Amayah, we are committed to delivering your order safely and promptly.

Free Shipping Across India We offer free shipping on all orders delivered within India — no minimum order value required.

Order Processing & Dispatch All orders are processed and dispatched within 24–48 hours of order confirmation (excluding Sundays and public holidays). Once dispatched, you'll receive a shipping confirmation with tracking details.

Estimated Delivery Time

• Metro cities: 2–4 business days
• Tier 2 & Tier 3 cities: 4–7 business days
• Remote areas: 7–10 business days

Timelines are estimates and may vary due to courier delays, weather, or public holidays.

Order Tracking Once shipped, you'll receive a tracking number via email or SMS to track your shipment on the courier partner's website.

International Shipping We currently do not ship internationally. We only deliver within India at this time.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at info@amayahorganics.in with your order number and photos. We'll resolve it promptly.

Contact Us For shipping queries, reach us at info@amayahorganics.in.

2. Lost, Damaged or Delayed Shipments

• If your package is lost in transit, delayed beyond the estimated timeframe, or arrives damaged, please contact us at info@amayahorganics.in within 7 days of expected delivery.
• Provide your order number, tracking number, and photos (if damaged). We will coordinate with the courier partner to investigate and may offer a replacement or refund.
• Please note: once a package is marked “delivered” by the courier, Amayah is not responsible for loss or theft.

3. Shipping Restrictions & Exclusions

• We do not ship to PO Boxes, parcel lockers, or APO/FPO-style addresses.
• Certain items (large, heavy, or restricted by local law) may not be eligible for international shipping. If applicable, we’ll notify you and issue a refund.

4. Packaging & Eco-Friendly Promise

• We package all orders using eco-friendly, recyclable materials whenever possible.
• Fragile items like essential oils are shipped with protective wrapping (e.g., kraft paper, biodegradable cushioning) to ensure safe transit.

5. Policy Updates

We review and update this Shipping Policy periodically whenever there are changes in courier partners, shipping zones, costs, or business practices.