Amayah Shipping & Delivery Policy

1. Shipping Policy

At Amayah, we are committed to delivering your order safely and promptly.

Free Shipping Across India
We offer free shipping on all orders above ₹499 delivered within India.

Order Processing & Dispatch 
All orders are processed and dispatched within 24–48 hours of order confirmation (excluding Sundays and public holidays). Once dispatched, you'll receive a shipping confirmation with tracking details.

Estimated Delivery Time

• Metro cities: 2–4 business days
• Tier 2 & Tier 3 cities: 4–7 business days
• Remote areas: 7–10 business days

Timelines are estimates and may vary due to courier delays, weather, or public holidays.

Order Tracking
Once shipped, you'll receive a tracking number via email to track your shipment on the courier partner's website.

International Shipping 
We deliver within India and offer international shipping to the United States. Shipping rates for United States orders are calculated at checkout using our configured delivery rates.

Damaged or Lost Shipments 
If your order arrives damaged, please contact us within 7 days of receipt at info@amayahorganics.in with your order number and photos. We'll resolve it promptly.

Contact
For shipping queries, reach us at info@amayahorganics.in.

2. Lost, Damaged or Delayed Shipments

• If your package is lost in transit or delayed beyond the estimated timeframe, please contact us at info@amayahorganics.in within 7 days of expected delivery.
• Provide your order number, tracking number, and photos (if damaged). We will coordinate with the courier partner to investigate damaged or missing orders. Exchanges or replacements are available only for damaged products received or products lost in transit. We do not accept returns or offer refunds.
• Please note: once a package is marked “delivered” by the courier, Amayah is not responsible for loss or theft.

3. Shipping Restrictions & Exclusions

• We do not ship to PO Boxes, parcel lockers, or APO/FPO-style addresses.

4. Packaging & Eco-Friendly Promise

• We package all orders using eco-friendly, recyclable materials whenever possible.
• Fragile items like essential oils are shipped with protective wrapping (e.g., kraft paper, biodegradable cushioning) to ensure safe transit.

5. Policy Updates

We review and update this Shipping Policy periodically whenever there are changes in courier partners, shipping zones, costs, or business practices.